Shipping policy

Shipping Policy

Effective Date: September 10, 2026

At BRAHMAKSH JEWELS LIMITED, we carefully pack every order to ensure your jewellery reaches you safely and securely. Please read our shipping policy before placing your order.

1. Order Processing

All orders are processed after successful order confirmation and payment verification.

Orders are generally processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, festive periods, product launches, or periods of high order volume, processing may take additional time.
Once your order has been shipped, tracking details will be shared with you through your registered contact information, where available.

2. Shipping Charges

Free shipping on orders above ₹1,999.
Applicable shipping charges may be displayed at checkout for orders below the free-shipping threshold.
Any applicable shipping charges will be clearly shown before you complete your purchase.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location and courier service.

Remote locations, adverse weather conditions, public holidays, courier delays, operational disruptions, or circumstances beyond our reasonable control may result in additional delivery time.

The delivery timeline is an estimate and should not be considered a guaranteed delivery date.

4. Cash on Delivery (COD)

COD may be available for eligible locations and orders.

COD availability is subject to courier serviceability and other applicable conditions. BRAHMAKSH JEWELS LIMITED reserves the right to verify COD orders before dispatch.

If a customer refuses to accept a confirmed COD order without a valid reason, future COD availability may be restricted for that customer.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, including:

Full name
House/Flat number
Street/Area
City
State
PIN code
Valid mobile number

BRAHMAKSH JEWELS LIMITED shall not be responsible for delivery delays, failed deliveries, or additional shipping costs resulting from an incorrect, incomplete, or inaccurate address provided by the customer.

6. Delayed or Lost Shipments

Once an order has been handed over to the courier partner, delivery is subject to the courier's operational network.

If your shipment is delayed, please contact our customer support team with your order number.

If a shipment is officially declared lost by the courier, BRAHMAKSH JEWELS LIMITED will review the matter and provide an appropriate resolution in accordance with our applicable policies.

7. Damaged or Tampered Package at Delivery

If the outer package appears damaged, opened, tampered with, or otherwise suspicious at the time of delivery, customers are advised to document the condition of the package immediately.

Customers must record a continuous unboxing video beginning with the unopened package and clearly showing:

The complete outer package
Shipping label/AWB
Condition of the package
Opening of the package
Product and packaging
Complete contents received

This video may be required for any damage, shortage, wrong-product, broken-product, or tampering claim.

Please refer to our Return & Refund Policy for complete details.

8. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their operational policies.

If an order is returned to BRAHMAKSH JEWELS LIMITED because the customer was unavailable, refused delivery, provided an incorrect address, or otherwise failed to receive the shipment, additional shipping charges may apply if the customer requests re-shipment.